Terms and Conditions

Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Green Room's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'The Green Room' or 'us' or 'we' refers to the owner of the website whose registered office is The Studio, Timber Crest, Blakes Road, Wargrave RG10 8LA.  Our company registration number is 5889625 Registered in England & Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used the we may store personal information about you for processing online purchases. This information will never be shared with third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy policy

This privacy policy sets out how The Green Room uses and protects any information that you give The Green Room when you use this website.

The Green Room is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Green Room may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect
We may collect the following information:
 

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
 

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Security
  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
 

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at 
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Green Room and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of The Green Room. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Green Room takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of The Green Room - © The Green Room 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

Green Room Shop

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Payment

 

Payment is taken through Paypal. Paypal accept MasterCard, Visa, American Express and Solo.

Receipt of Order Confirmation

As soon as you have placed an order you will receive an order confirmation. Please keep it in a safe place as we may ask you for information from it in any communications. If you do not receive this email, please contact , so that we may investigate and confirm that your order has been placed successfully.

Prices

Prices are as set out on our website and include VAT at the current rate. We reserve the right to alter prices at any time. It may be necessary to change prices from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note, there may be variations in colours dependant on the calibration settings of individual device screens.

Quality of products

Not all of our products are brand new and in perfect condition. Some are antiques or of a significant age, some have been upcycled or lightly renovated or are in the original state we acquired them in. We will do our upmost to make you aware of the exact condition of the products through the product description and photographs on our website, but as we pride ourselves on providing items of character and longevity, some products may have rather more character in this regard than others.

Copyright

All rights, including copyright, for this website are owned by or licensed to The Green Room (UK) Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The Green Room (UK) Limited.You may not modify, distribute or re-post anything on this website for any purpose.

Safety regulations

All products comply with appropriate safety and consumer regulations.

Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

You are entitled to cancel your order if you wish, providing you act within 7 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email  or call us on 0118 940 4204. If you order has already been dispatched please follow our returns information.Please note, your right to return does not apply on personalised items, those made to your own specifications and bespoke items. This does not affect your statutory rights.

Cancellation of bespoke items

If you wish to cancel a bespoke order you may do so by emailing . The majority of our furniture items are bespoke items so in the event that you wish to cancel an order, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fees incurred. Please contact us at  or telephone 0118 940 4204 for further advice on this process.

Returns

If you are unhappy with a product for any reason, please send it back to us, with the original packaging. We regret that we cannot refund any direct costs; the cost of postage, packaging and insurance incurred in the delivery of the goods, except in the case of cancellations. If you return an item within 28 days in perfect condition together with original packaging we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order gift items, gift vouchers and personalised items can only be refunded or exchanged if faulty.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all of the returned goods until they reach our premises. We strongly advise that a proof of postage certificate is obtained when returning any part of your order. Returns and exchanges will be processed as soon as possible after arrival at our premises.

Our returns address is: Green Room, Timber Crest, Blakes Road, Wargrave Berkshire RG10 8LA

Liability Disclaimer

The Green Room’s total liability for any claim, howsoever, shall not exceed the price of the goods supplied by The Green Room to the customer. The Green Room shall not be liable for any consequential loss, whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon The Green Room by statute. The Green Room cannot accept any liability for a failure to comply with instructions specifically stated on the Website. The Green Room does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen (14) days after delivery. Your statutory rights are not affected by this statement.

When you place an order to purchase a product from The Green Room your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

The Green Room endeavours to check the accuracy of the information on this site. The Green Room does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this website, you are entitled to reject the goods and return them to us.

Our Website

Every effort is made to ensure this website is free from defects and viruses. However, this cannot be guaranteed. The Green Room shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Data protection and privacy

If you are not convinced about the safety of shopping online, please contact us on 0118 940 4204 and make your purchase over the phone.

Your privacy is very important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

If you have shopped with us we will hold your name, address, telephone number and email address together with a record of your products selections. Unless you request otherwise we may use the information we hold on you to keep you up to date with products and services The Green Room offer.

DELIVERY AND RETURNS

Delivery charges

Please see individual products for delivery charges.

Delivery of items that are in stock is approximately 7-21 days, depending on your location. If the item is bespoke or personalised we will advise you of an approximate delivery date at the time of order. If an item is unavailable, we will let you know and issue a full refund. Once items are ready for delivery we will contact you and arrange a suitable day and time. Very occasionally, circumstances beyond our control can delay this date. If this happens we will keep you up to date with your order progress. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference.

Before accepting your item/s please inspect the item carefully and sign our Proof of Delivery notice accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery.

It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. If our delivery staff consider that the access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any parking permits in advance of delivery and it is your responsibility to inform us of any vehicle access issues or parking restrictions at the delivery address with reasonable notice before the delivery takes place. It is your responsibility to check that items ordered will fit up stairways, through doors and through any awkward or restrictive spaces. The delivery service does not include any allowance for removal of doors, windows or other fixtures and fittings.

Collection in person

Customers are welcome to pick up purchases in person. Please contact us on 0118 940 4204 to arrange a convenient time for collection and bring your order confirmation with you upon collection.

Legal identity

The Green Room is the trading name of The Green Room (UK) Limited.  The site is owned and operated by The Green Room (UK) Limited, registered in England and Wales, No. 5889625.